Apple Care.. Doesn't Care!

This is a follow up to my last post. lf you haven't read my last post.
l spoke with a Apple Care rep to discus my problem and after him telling me how sorry he was that what had happened happened, he set up a time and date for me to go to an Apple store to pick up an os disk or recovery disks. The rep at the store feeds me a whole other line of crap saying that the first rep was wrong and should of never told me what he told me. Long story short l get screwed by Apple! Way to go!!

Doesn't anyone care about their customers any more?? And what happened to the motto the customer comes first and is always right. Dam, l miss the good old days (and l'm young).